SALT LAKE CITY, Utah — Over the course of the past 18 months, a company that started with one person’s vision of how work could improve for alarm dealers, was slowly building momentum.

AlarmHive is now at the cusp of launching what they believe is an industry-changing business management software that was built from the ground-up for independent alarm dealers. The brainchild behind this movement is Richard Brimhall, CoFounder of AlarmHive.

He has been working tirelessly behind the scenes, along with his business partner, Trent Whatcott and their founding team of professionals to create AlarmHive. Richard states that as he has worked throughout the industry, he felt dealers’ frustration with the current offering of business management software and he knew there had to be a better way. He explained it as follows:

“I have worked just about every position within the alarm industry over the course of my 15-year career.  I started out knocking doors, like many in the industry do, and worked my way up to managing a company that did up to 5,000 installs a month.  A common friction point I faced was the software we used to drive our business did not align with the way we ran our business.  We found it necessary to use up to six other software applications in order to shoe-horn the software into our workflow. The result was often wasted effort, lost revenue, frustrated employees, customers, and business owner.  We have seen enough of the tail wagging the dog in this industry…or as we say, ‘the stinger wagging the bee.’ We are going at it differently and we cannot wait to show the market how much better their experience can be from their software provider.”

AlarmHive also believes that the customer support process for software needs a revolutionary change. Trent Whatcott, AlarmHive’s other co-founder stated:

“We’ve all been there.  We’ve all had to call a call center and talk with someone who may know a lot about the software they support, but they do not understand our business and the way we need the software configured.  We get a different person each time we call and often have to re-explain the issue we’re experiencing.  After a significant amount of time, the support person still may not know how best to help.  We are changing this approach.  AlarmHive will handle the entire process from soup to nuts, in the workflow order each dealer wants.  To be sure we understand the setup that works best for the customer, we provide each customer with one point of contact; their Hive Leader, who has no more than 50 dealers in their hive at a time  The Hive Leader understands the customer’s workflow inside and out, as their first discussion is not a ‘spray and pray’ demo.  It is a discussion of how the customer runs their business; to gain an understanding of every single step and how it is tracked.  The Hive Leader then works with the dealer to set AlarmHive up, so that it mirrors the way the dealer works.  The Hive Leader is there from that point on as the first point of contact with for any needs the customer has.”

Richard Brimhall added:

“The hive concept fits within our culture.   Our team is a close “colony” of people who care about each other’s success.  Some of our team members have worked together for two decades.  Two of them have been best friends since high school! ‘Experts’ tell us all the time that we shouldn’t hire family and friends.  We tell them to buzz off.  Our experience tells a different story.  Sure, we apply performance metrics, and everyone knows they are accountable to perform, but we hire the people we are confident will fit our culture of service. We must be very deliberate in who we hire because of our culture and usually, our most trusted family and friends display that level of care.  We take this care and apply it to each of our customers.  We  welcome every dealer into our hive and help them achieve success in any way that they might need.”

AlarmHive will launch in approximately one month and is looking for dealers to share their workflows, so they can be sure they have addresses every possible process in the industry. AlarmHive has put together an assertive marketing campaign to build awareness for what they have been working on and they’re excited to bring it to the market.

You will likely be hearing from their team through various avenues. For more information about AlarmHive, feel free to contact Trent Whatcott at the telephone number or email address listed above. If you are ready to move forward in working with a Hive Leader, AlarmHive asks that you email them at [email protected].

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