MANUFACTURER DIVISION

Customer Service/Communication: Hanwha Vision

Comments from Nathan Cassella, Hanwha Vision’s director of technical support and training:

“This award underscores why prioritizing the agent experience is essential for driving the customer experience. Over four years of transformation, Hanwha’s support team has developed a culture where agent value is measured beyond scorecard metrics, which translates to our customers.

“In an industry where the technological gap is closing, a focus on people –  both customer and agent –  is a differentiator and receiving the Supplier Stellar Service Award for customer service and communication shows it.”