Integrator of the Month: Acadian Total Security

This department spotlights some of the security industry’s most progressive integrators that have participated in the SSI Summit. This exclusive, invitation-only event is held annually in conjunction with the Total Tech Summit, which includes hundreds more integrators from the residential and commercial A/V fields.

This month, SSI hears from Acadian Total Security Director of Sales & Marketing Jason Brown.

Jason Brown

TECHNOLOGIES, SERVICES & MARKETS

Security and home automation systems, plus PERS, GPS fleet and asset tracking and management, video security, access control, monitoring and more. Also operates three UL-Listed central stations.

LEADERSHIP STATEMENT

I joined Acadian Total Security as sales manager in May 2016 and was promoted to director in 2019. I have a degree in business administration and management from the University of Texas, and my previous employers include Champion Energy and Electric Reliability Council of Texas.

At Acadian, from our ambulance division to our safety division, our entire company is in the business of saving and protecting lives. Averaging one to two arrests per month, I enjoy hearing success stories of how our video monitoring center caught the bad guy!

TOP 3 CHALLENGES

1. Finding skilled and talented employees who portray the “Acadian Way,” which entails superb customer service, going above and beyond to put the company’s best foot forward. We continue to hire within the company when possible so our employees are already acclimated to the way ATS does business.
2. Keeping up with technology. It is a challenge to not only become knowledgeable on the various array of offerings but to also test each one for accuracy and educate our office staff and technicians on the operation and benefits of each item.
3. Working during the pandemic. We had to quickly transition over 150 employees from working in the office daily to working remotely from their homes. Thanks to our corporate IT team, in two to three weeks all resources were acquired, enabling most nonessential employees to work from home.

TOP 3 DIFFERENTIATORS

1. We staff our own monitoring services instead of going through a third party monitoring center. This enables us to offer excellent customer service and assure we have the best equipment available to secure our clients.
2. We are backed by our parent company, Acadian Ambulance Service, which is known for 50 years of providing quality care in the lifesaving industry. This allows us to draw upon the resources of a company with over 5,000 employees.
3. Cutting-edge technology. Because we are a life-safety company, it is imperative we acquire and deploy the best technology available in the industry. Acadian has always been at the forefront of utilizing effective and new equipment in order to best communicate and perform our lifesaving mission.

 TOP OPPORTUNITIES?

Video monitoring has us most enthusiastic about the future. We are excited to partner with Ava to bring our customers an industry-leading Cloud-based security solution. With Ava Aware Cloud, organizations of all sizes receive the benefits of an on-premise security solution with the efficiency, simplicity and scalability of the Cloud.

For more info on the SSI and Total Tech Summit, which now feature VIP peer-to-peer networking groups, visit totaltechsummit.com.

If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our FREE digital newsletters!

Related Content

On the RISE: Jonah Azarcon, Project Manager at M.C. Dean, Shares Her Journey

Rapid Response Monitoring Announces Project Management Office Manager

SSI Industry Hall of Famer Jim Henry Dies at 70 After Lengthy Illness

Industry Veteran Tim Rains Joins ADT as CISO