User Study Reveals Access Control Credential Trends and Pain Points

A new report from ID Wholesaler reveals usage trends and pain points provided from individuals that play a key role in their organization’s access control management.

MINNEAPOLIS — ID Wholesaler, an online retailer of identification security solutions, has released its new proximity card survey, “The Current State of Access Control Card Usage.”

A major takeaway from the survey reveals that the majority of users feel access control cards are too expensive. More than 50% of survey respondents selected the cost of proximity cards as their most problematic item.

Surveyed users identified card lead time and shipping time for card orders as a second major concern. Despite cost and availability being main concerns, the study found that over 75% of participants continue reordering access cards from their existing vendor, typically via a phone order.

Intended to identify and measure user pain points and other experience disruptions, the study solicited feedback on access control card purchasing and usage trends. Both large and small organizations were represented in the sampling.

Decision-makers who were most closely aligned with access control card management in their organization — from IT and HR management to purchasing and administration roles — were selected for the study.

“Today, the market demands more sophisticated security for organizations to satisfy their access control requirements,” says Jeff Bill, president of ID Wholesaler. “This survey offers a deeper understanding of access control usage within the markets we serve, helping us further define the state of proximity cards within the photo ID sector.”

Additional survey findings:

Annual card production – Results revealed a wide range of card uses in nearly all organizations, both large and small. About a half of the companies surveyed order at least 100 cards each year.

Quantity ordered by industry type – More than 60% of government organizations order 100+ cards each year. Corporations order the second highest volume, followed by healthcare institutions and then schools.

Educational institutions – Schools trail in usage because often only school faculty use proximity cards while plastic PVC cards are provided to students.

You can view the full findings here.

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