If you had to identify a primary way to reduce costs in your business, what would it be?
KEY TRENDS: Increasing productivity of technicians added to its grip on the top spot with a gain of 2.2 percentage points. Handling more service calls remotely and dispatching more efficiently appear for the first time, in fourth and fifth place respectively. Minimizing inventory and replacing gas-guzzling vehicles both dropped off significantly. Among the “other” responses: reducing taxes and reducing size of operations.