What would be the main issues in implementing that cost reduction? (Select all that apply)
KEY TRENDS: Maintaining level of customer service gained 2.2 percentage points to move to the top of this list, while maintaining quality of installations and/or technical service plummeted 14.7 points. Employee training, with just over a fifth of the tally, appears for the first time. Assessing actual cost savings picked up 3.8 points as compared to 2013. Among the “other” responses: cost of more economical vehicles and cost of product.