What would be the main issues in implementing that action? (Select all that apply)
KEY TRENDS: Maximizing efficiencies remained atop this list. However, retaining customers, finding qualified salespeople and technicians, and competitive pressures combined for more the 60% of the responses – all appearing for the first time in this survey. Incentivizing salespeople was more than halved from a year ago. Among the “other” responses: already too busy/no time, and changing ownership/management’s perspective.