2 Leading Integrators Identify Today’s Top Challenges
Following are the responses I got from Stanley CSS VP Felix Gonzales and Protection Bureau President L. Matthew Ladd when asking them about the impact of the recession and their top challenges at the moment.
How has your business and practices been affected by the recession?
L. Matthew Ladd: Each program and expenditure needs to be reviewed. We have established a two man review, before purchases are made, to ensure their need and best pricing.
What would you identify as your company’s top three to five challenges and how are they being addressed?
Ladd: Challenge No. 1 is the current failing economic situation. To succeed we must tighten our belts and make sure all expenditures are reviewed; that projects are bid competitively, completely and correctly; and that each job/project is managed successfully. Challenge No. 2 is customer retention. With a challenging economy, customers are more likely to shop around for better pricing. Excellent customer service provides a reason not to search. Challenge No. 3 is balancing the need to provide high levels of customer service, but be profitable at the same time. This requires that the winning team is comprised of ‘A’ players. Only top level performers will provide a pathway of success.
How do these challenges match up with your own? I want to know.
As always, thanks for reading,
Scott Goldfine
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