Client Communication Can Ease Holiday False Dispatches
Seasonal errors are mishaps/accidents that happen with alarm systems during the holidays. False dispatch rates are higher during this time of year. Learning what causes these alarms and alerting your customers to the possible causes of false activation can keep your costs down during these season and keep law enforcement focused on real problems.
From the False Alarm Prevention Committee of the National Burglar and Fire Alarm Association (NBFAA), here are some holiday tips:
Reasons for holiday false dispatches: Residential
Family and friends (and their pets) visiting overnight who are not familiar with the system.
Furniture rearranged, which affects the design of the system.
Sun direction changes (during all seasons), which would cause a potential issue with PIRs.
Candles, dry trees, overcooked turkeys and faulty lights could cause fires, so check fire alarms.
Balloons in front of motion detectors.
Reasons for holiday dispatches: Commercial
Temporary employees hired over the holidays have not been properly trained to use the security system.
Last-minute schedule changes can lead to inexperienced staff closing the office (arming the system).
Longer hours for some employees can cause carelessness.
Parties at the office can cause people to be haphazard with the alarm system.
How alarm companies should educate the end user during the holidays:
Send out a seasonal false alarm errors flyer in your billing asking the customer to be prepared.
If you have a company newsletter, alert customers to potential seasonal false alarm problems.
Randomly call customers about false dispatch reduction.
If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our FREE digital newsletters!
Related Content
Security Is Our Business, Too
For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Commercial Integrator + Security Sales & Integration is like having a consultant on call. You’ll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add to your bottom line.
A FREE subscription to the top resource for security and integration industry will prove to be invaluable.
