How Hikvision Emerged as a Go-To Video Surveillance Supplier in North America

SSI spoke with Hikvision USA/Canada President Jeffrey He for the second part of an exclusive look inside the company.

MUCH IN THE WAY a rookie has to pay his dues and prove himself in the National Football League, newcomers to the electronic security industry must be tenacious and able to deliver when called upon. The NFL and security are equally unforgiving, with only the most talented, dedicated and resilient able to excel. But as intense as pro football is the stakes are even higher for an industry that safeguards assets and lives – including participants and fans of that very sport. Beyond those aforementioned virtues, to rise through the ranks a security products supplier must also demonstrate innovation, reliability, value and support.

Given that analogy, it’s fitting that the focus of this success story is a manufacturer whose name – Hikvision (pronounced hike-vision) – in part conveys action on the gridiron and is scoring big time in the field of video surveillance. Founded in 2001 and entering the North American market in 2007, the Chinese company has grown at a breakneck pace from its initial OEM base to emerge as the world’s largest supplier of video surveillance products and solutions.

In just a few years, no sooner had discriminating U.S. dealers and integrators become familiar with the brand that for many Hikvision had become a go-to mainline supplier. As indicated at the outset, that does not come easy – it must be earned. Speaking of earned, the proof is in the balance sheet as from 2004-2014 Hikvision posted a 53% compound average growth rate.

Along the way Hikvision has overcome some politically-charged stateside reservations and allegations to capture market share on the strength of its quality offerings and aggressive pricing. So as the company continues to ramp up its presence as a North American service organization, it also seeks to enhance its perception within the domestic security community. Perhaps the references above to American as opposed to Chinese football (soccer) are a step in the right direction.

In an exclusive SSI interview, Hikvision USA/Canada President Jeffrey He – a 25-year security veteran (GE, Bosch, DSC, Verint) – explains those initiatives and much more.

When did Hikvision first enter the U.S. market and what does the company hope to achieve here?


➤ Complete video surveillance products and solutions provider
➤ Established in Hangzhou, China in 2001
➤ Has 35 domestic branches and 18 overseas subsidiaries
➤ Employs 14,500, of which 5,400 are engineers
➤ Has more than 200 technology partners and products used in more than 100 countries
➤ Posted a compound average growth rate (CAGR) of 53% from 2004-2014
➤ Produced revenues of $2.4 billion in 2014
➤ Recently received credit lines totaling $3.1 billion
➤ Amassed in excess of 600 patents and 250 copyrighted software applications
➤ Reinvests 7% of annual revenue in R&D

JEFFREY HE: Hikvision USA was created in 2007, initially based in Dallas. At the time most of our business was OEM. In 2010, we moved to the Los Angeles area where we are based now. In 2013, we began seeing our branded products really take off and we’ve experienced astronomical growth since then. We continue to elevate our brand and look for opportunities to demonstrate Hikvision’s technological innovation and market responsiveness. We strive to provide top-notch customer service and it’s very important to us that our partners have a very positive experience when working with us. As we aim for higher market share and revenue growth, we want this growth to better serve our dealers and distribution partners; we want to build the trust of our customer base. We are still just gearing up.

RELATED: Jeffrey He Discusses Hikvision’s China Ties and Market Goals

How is Hikvision raising awareness of its offerings and branding in the U.S. market?

HE: We are still in the process of building our brand in North America. We’ve been approaching our regional marketing here from several different angles. The first task was to build up brand recognition within the U.S. and Canada, which we accomplished with advertising, media coverage, social media and events from local expos to large trade shows. Our partnerships with reputable dealers, distributors and technology leaders have also served to benefit our customers and boost our brand.

We also launched our corporate social responsibility initiative, supporting those in need and fostering a strong moral core within our employees. By supporting charities such as the Leukemia and Lymphoma Society and Citizen Schools, we want to solidify our commitment to the North American community.

Upon strengthening the Hikvision brand in this way, our next task has been to establish ourselves as thought leaders in the security industry. Again, this returns to the idea of our employees being our strongest asset. Hikvision is made up of a very knowledgeable and experienced team, and we are looking to share their expertise with the North American market.

MORE: How is Hikvision keeping its finger on the pulse of installing U.S. security dealers and integrators?

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About the Author


Scott Goldfine is Editor-in-Chief and Associate Publisher of Security Sales & Integration. Well-versed in the technical and business aspects of electronic security (video surveillance, access control, systems integration, intrusion detection, fire/life safety), Goldfine is nationally recognized as an industry expert and speaker. Goldfine is involved in several security events and organizations, including the Electronic Security Association (ESA), Security Industry Association (SIA), Security Industry Alarm Coalition (SIAC), False Alarm Reduction Association (FARA), ASIS Int'l and more. Goldfine also serves on several boards, including the SIA Marketing Committee, CSAA Marketing and Communications Committee, PSA Cybersecurity Advisory Council and Robolliance. He is a certified alarm technician, former cable-TV tech, audio company entrepreneur, and lifelong electronics and computers enthusiast. Goldfine joined Security Sales & Integration in 1998.

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