Customer Service

Read: Key Ingredients for a Supplier-Integrator Relationship

Key Ingredients for a Supplier-Integrator Relationship

Integrators dish on what they love about their vendors and how they act in their best interests as a true channel partner.

Read: Introducing the Inaugural Winners of SSI’s 2021 Supplier Stellar Service Awards

Introducing the Inaugural Winners of SSI’s 2021 Supplier Stellar Service Awards

In a trust-essential industry like security where positive word of mouth is vital, manufacturers, distributors and central stations must have their channel partners’ backs. According to their dealer/integrator customers, see which vendors best exemplify those virtues in SSI’s 2021 Supplier Stellar Service Awards.

Read: Eagle Eye Networks Launches ‘Premium Support Program’

Eagle Eye Networks Launches ‘Premium Support Program’

The Premium Support program includes benefits such as health monitoring of devices, 24/7/365 technical support and more.

Read: The Benefits of Utilizing SMS Texting and 2-Way Chat With Customers

The Benefits of Utilizing SMS Texting and 2-Way Chat With Customers

The transition to immediate communication has evolved beyond a luxury or novelty and into what most people consider a minimum requirement.

Read: Why Providing Convenience to Customers Is Key

Why Providing Convenience to Customers Is Key

A good many monitoring center customers have strong preferences on how they would like to interact with an associate.

Read: B Safe Security Underscores Service to Overachieve With Clientele

B Safe Security Underscores Service to Overachieve With Clientele

B Safe received SSI 2021 Installer of the Year runner-up recognition in part for its lasting attention to customer service.

Read: DIY Once Again Tops Pro Systems in 2020 J.D. Power Home Security Satisfaction Study

DIY Once Again Tops Pro Systems in 2020 J.D. Power Home Security Satisfaction Study

The home security satisfaction survey also revealed that COVID-19 has driven an increase in purchasing or upgrading home security systems.

Read: LOUD Security Strives to Make Customers Feel Like Family

LOUD Security Strives to Make Customers Feel Like Family

LOUD Security’s acute attention to customer care helped earn the company an SSI 2020 Installer of the Year runner-up honor.

Read: ADT Commercial Emerges as a National Accounts Leader

ADT Commercial Emerges as a National Accounts Leader

The company’s return to commercial integration prominence was key to being awarded an SSI 2020 Installer of the Year runner-up honor.

Read: Acadian Total Security Goes Over and Above to Support Customers

Acadian Total Security Goes Over and Above to Support Customers

ATS’s strategic approach to customer service helped earn the company an SSI 2020 Small to Midsize Installer of the Year runner-up honor.

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