The home security satisfaction survey reveals that pro install customers are primarily driven by reputation while DIY customers are more interested in costs when it comes to decision making.
Vector is also highly ranked in security by consumers on the website based on its near five-star rating given by real-life customers.
Large amounts of money spent on marketing won’t make a difference if a customer has a bad experience or is unhappy. Here’s how to keep them satisfied.
The more positive reviews people see, the more they will be willing to buy from you — and, perhaps even spend a little more than they had budgeted.
Smart home features are a key opportunity to driving customer satisfaction with home security systems, according to J.D. Power.
A technician for a Brinks authorized dealer inexplicably jettisons a pair of yard signs at a customer’s residence, but all’s well that ends well.
ADT CEO Tim Whall shares what makes for outstanding service, and explains why being a tech is now more a customer service job than ever.
First impressions are everything. Here’s how to avoid being called out — and potentially losing business — for poor customer service.
A pledge to provide great customer service is an investment that can drive growth for your business. These online resources can help marketers, large and small, deliver an amazing customer experience.
Like any other technology-driven system, security solutions require ongoing service and support to keep up with the end user’s expectations.
This next installment of the SSI Industry Hall of Fame Webcast Series features Jim Henry, executive vice president of corporate development for Securitas Electronic Security.
The new IEEE 802.3bt standard increases the maximum PoE power available mainly by utilizing all four pairs of the structured wiring.
