NAPCO Expands Technical Support Department
In addition to new updates to its technical support department operations and online tech support library, NAPCO will debut a customer self-service portal in 2023.
In addition to new updates to its technical support department operations and online tech support library, NAPCO will debut a customer self-service portal in 2023.
Integrators dish on what they love about their vendors and how they act in their best interests as a true channel partner.
In a trust-essential industry like security where positive word of mouth is vital, manufacturers, distributors and central stations must have their channel partners’ backs. According to their dealer/integrator customers, see which vendors best exemplify those virtues in SSI’s 2021 Supplier Stellar Service Awards.
The Premium Support program includes benefits such as health monitoring of devices, 24/7/365 technical support and more.
The transition to immediate communication has evolved beyond a luxury or novelty and into what most people consider a minimum requirement.
A good many monitoring center customers have strong preferences on how they would like to interact with an associate.
B Safe received SSI 2021 Installer of the Year runner-up recognition in part for its lasting attention to customer service.
The home security satisfaction survey also revealed that COVID-19 has driven an increase in purchasing or upgrading home security systems.
LOUD Security’s acute attention to customer care helped earn the company an SSI 2020 Installer of the Year runner-up honor.
The company’s return to commercial integration prominence was key to being awarded an SSI 2020 Installer of the Year runner-up honor.
This session will help integrators better understand the needs and market demands of their retail customers.
Take a closer look at all the recurring monthly revenue trends from our 2021 research
