DIY Once Again Tops Pro Systems in 2020 J.D. Power Home Security Satisfaction Study
The home security satisfaction survey also revealed that COVID-19 has driven an increase in purchasing or upgrading home security systems.
The home security satisfaction survey also revealed that COVID-19 has driven an increase in purchasing or upgrading home security systems.
LOUD Security’s acute attention to customer care helped earn the company an SSI 2020 Installer of the Year runner-up honor.
The company’s return to commercial integration prominence was key to being awarded an SSI 2020 Installer of the Year runner-up honor.
ATS’s strategic approach to customer service helped earn the company an SSI 2020 Small to Midsize Installer of the Year runner-up honor.
In times like these it is imperative to have a customer-focused culture. Here’s how to make sure employees have an obsession with great service.
The home security satisfaction survey reveals that pro install customers are primarily driven by reputation while DIY customers are more interested in costs when it comes to decision making.
Vector is also highly ranked in security by consumers on the website based on its near five-star rating given by real-life customers.
Large amounts of money spent on marketing won’t make a difference if a customer has a bad experience or is unhappy. Here’s how to keep them satisfied.
The more positive reviews people see, the more they will be willing to buy from you — and, perhaps even spend a little more than they had budgeted.
Smart home features are a key opportunity to driving customer satisfaction with home security systems, according to J.D. Power.
This next installment of the SSI Industry Hall of Fame Webcast Series features Jim Henry, executive vice president of corporate development for Securitas Electronic Security.
Discover which residential and commercial devices, systems and services are best lending themselves to the recurring monthly revenue model
