Latest In: Laying Down the Law

Laying Down the Law

Can You Be Arrested for Not Delivering Video or Audio Tapes?

A Washington alarm company owner is facing felony charges for refusing to turn over video surveillance tapes to…

News January 7
Laying Down the Law Managing Employees

Sleeping on the Job: Terminate or Accommodate?

Is it obvious to you that sleeping on the job should constitute a basis for termination of employment?…

News January 5
Laying Down the Law

New Year’s Resolutions for Electronic Security Contractors

Happy, healthy and prosperous New Year to all of my readers! It’s hard to believe another year has…

News December 31
SSI Newsletter
Customer Service Laying Down the Law

Washing Your Hands of Difficult Subscribers

Question We have always been proud of our level of customer service; however, we have a handful of…

News November 13
Attrition Customer Service Ken Kirschenbaum Laying Down the Law

Stopping Attrition Before It Starts

What is your company’s policy if one of your subscriber calls to cancel his service? Do your employees…

News October 30
Laying Down the Law Managing Employees

Can Alarm Company Owners Classify the Same Employee as W2 and 1099?

I have employees who wear two different hats. For part of the workweek, they are really employees, under…

News October 20
ADT Business Management Deceptive Sales Practices Laying Down the Law

Stopping Rivals From Using Deceptive Practices to Steal Subscriber Accounts

A recent article on securitysales.com entitled “Alarm Companies to Pay ADT Nearly $4M for Deceptive Sales Practices” is…

News October 17
Business Management Laying Down the Law Managing Employees

Handling Difficult Workplace Conversations

I think that one of the most challenging elements of being a manager is how to finesse the…

News October 16
Ken Kirschenbaum Laying Down the Law Legal Briefing Legal Issues

Blog: The Guidelines of Positioning Cameras

Question Is it legal to position a surveillance camera directly into a next door neighbor’s yard? Is it…

News September 17
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series