Latest In: Legal Briefing

Attrition Customer Service Ken Kirschenbaum Legal Briefing

Arming Your Business Against Attrition

Beating back attrition by being proactive before the customer cancels.

News January 9
ADT Ken Kirschenbaum Lawsuits Legal Briefing

Even Best Contracts May Not Be Ironclad

There is a very important legal issue presented in a case involving ADT that is surfacing elsewhere around…

News December 1
Alarm Contracts Ken Kirschenbaum Legal Briefing

The Perils of Prevailing Wage and Performance Delays

Alarm companies are often asked (required) to sign contracts presented by a general contractor (GC) or the subscriber’s…

News October 31
Ken Kirschenbaum Legal Briefing Service and Maintenance Contracts

Averting Warranty Wars

Customers generally like to have the security systems and services they purchase backed up with warranties. At the…

News September 30
Ken Kirschenbaum Laying Down the Law Legal Briefing Legal Issues

Blog: The Guidelines of Positioning Cameras

Question Is it legal to position a surveillance camera directly into a next door neighbor’s yard? Is it…

News September 17
Attrition Ken Kirschenbaum Legal Briefing

How Beacon Scores Light Way to Lower Attrition

What is the relationship between Beacon credit scores and attrition in the alarm industry? Are there any statistics,…

News September 1
Legal Briefing

Call Recording Consent Contention

A recent question I was asked raises an interesting misconception about audio laws I think is common among…

News July 31
Background Checks Ken Kirschenbaum Legal Briefing

Why Your Customers Should Care About Licensing

What are the negative ramifications for a customer who uses an unlicensed alarm installer?” That was a question…

News June 30
Alarm Contracts Industry News Legal Briefing

Webinar to Cover Integrators’ Contractual Needs

TORRANCE, Calif. — Alarm industry legal expert Ken Kirschenbaum will host a Webinar titled, “Covering All Your Contractual…

News June 19
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series