Monitoring Matters

Read: Evolving Technology & Costs: The New Paradigms in Monitoring

Evolving Technology & Costs: The New Paradigms in Monitoring

There will be several new “paradigms” emerging all of which will impact the costs of monitoring. As an industry, we need to consider them very carefully.

Read: Allow Your Monitoring Center to Be a Great Asset

Allow Your Monitoring Center to Be a Great Asset

With minimal effort, a dealer can adopt some basic central station tools to gain greater control while providing better customer service.

Read: Stop Stalling: Now Is the Time to Game Plan for the 3G Sunset

Stop Stalling: Now Is the Time to Game Plan for the 3G Sunset

With the 3G sunset fast approaching, it’s time to put together a game plan, or face the possibility of losing customers as well as lawsuits and potentially lives.

Read: There’s More to PERS Than You Probably Think

There’s More to PERS Than You Probably Think

The market for personal emergency response monitoring is growing and so are the possibilities. Here’s a handful of use cases you may not have thought of.

Read: UL Update Opens New Opportunities for Monitoring Centers

UL Update Opens New Opportunities for Monitoring Centers

An update to UL 827A allows monitoring centers to offer central station hosting services, which can bring increased efficiencies and increased redundancy.

Read: Take These Surefire Steps to Elevate Customer Engagement

Take These Surefire Steps to Elevate Customer Engagement

Large amounts of money spent on marketing won’t make a difference if a customer has a bad experience or is unhappy. Here’s how to keep them satisfied.

Read: Why Central Stations Must Adapt to These Changing Consumer Communications

Why Central Stations Must Adapt to These Changing Consumer Communications

Central stations and call centers need to be able to meet the demands of different standards to be able to serve their clients and end users universally and effectively.

Read: Why You Should Embrace Unified Communications as a Service

Why You Should Embrace Unified Communications as a Service

Unified communications as a service allows onsite and remote users to collaborate seamlessly between devices and platforms — ideal for security dealers and monitoring centers.

Read: Advice: Turn Every Department Into Salespeople to Drive More Profits, RMR

Advice: Turn Every Department Into Salespeople to Drive More Profits, RMR

Explore how you can get each of your departments focused on increasing the RMR that keeps your company running.

Read: Why Combining A/V & AI Might Finally Lower the False Alarm Rate

Why Combining A/V & AI Might Finally Lower the False Alarm Rate

Video and audio verification are helping to reduce calls for service, but more is needed to combat the human error of false alarms.

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