Evolving Monitoring Center Standards in the Age of COVID
Due to success with working from home, some organizations want to modify UL 827 to allow for a permanent change that would, in essence, allow remote monitoring during normal nonemergent times.
Due to success with working from home, some organizations want to modify UL 827 to allow for a permanent change that would, in essence, allow remote monitoring during normal nonemergent times.
The ability to control your own telephone services is essential. Conversely, if a carrier states they won’t allow this, it would be a first sign and red flag that something may not be in line with your needs and requirements.
While there are multiple types of communication that you can choose from, not all are created equal.
While Internet providers and even 911 centers experience occasional outages, central stations have become virtually indestructible thanks to strong foundations.
With this most recent evolution to 4G, it is without question that the entire industry must engage and focus on proactively installing 4G systems and upgrading all existing previous generation cellular systems.
As the industry continues to evolve into the “new normal” of social distancing, remote learning and well-planned budgets, it’s more important than ever to stay connected with your most valuable asset — your customers.
In short, from a technical standpoint, monitoring center operators working from home is not a huge challenge to implement and maintain; it’s all the other rules that make it a challenge.
Although the security and safety industry maintains focus on redundancy and business continuity, it appears that most were not prepared for something like COVID-19.
Don’t be afraid to change the way you communicate with customers and vendor partners or restructuring the way your business is organized to fit the “new norm.”
Without question, the short-term effects of COVID-19 will be difficult to overcome, and the long-term effects will be difficult to foresee. Here are tips for maintaining the status quo.
This session will help integrators better understand the needs and market demands of their retail customers.
Take a closer look at all the recurring monthly revenue trends from our 2021 research
