Lessons Learned From Four Decades of Leading Major Security Companies
Join us for this free webcast as Tim Whall, CEO of ADT Security Services, speaks about his customer service philosophy and how he helped transform ADT from good to great in less than two years.
Hear personal stories and business insight from Tim Whall as he describes his lengthy career in the security industry from starting as a teenager at his parent’s firm in Detroit to now as the CEO of ADT.
Tim will speak about his customer service philosophy and how he helped transform ADT from good to great in less than two years. Tim will share details about “getting low” in the field, responding to each customer and inspiring employees. As a result, ADT has removed its IVRs, is answering calls in under 60 seconds and providing same-day installs. Under Tim’s leadership, ADT is redefining security and becoming a premier player in the commercial space.
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About the Guest Speaker:
Timothy J. Whall became CEO of ADT in May 2016. He started in the security industry in high school while working for the family business, Whall Security, in Detroit, Michigan. Tim has held positions at every level including Installer, Call Center Operator, General Manager, Chief Operating Officer and CEO. Decades of experience span from his family-run security business to leading some of the largest security companies in the world, while always keeping his focus on the customer and ensuring their experience is second-to-none.
About SSI Businesss Leadership Webcast Series:
The Security Sales & Integration yearlong webcast series features Hall of Fame experts who will offer their proven strategies on business success in the security market. They are influential in the industry, have built 8-10 figure security businesse, have a minimum 15 years in the industry and a willingness to mentor integrators and dealers seeking growth in their businesses.
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