eCamSecure Receives Five Diamond Certification
The Central Station Alarm Association (CSAA) has awarded its Five Diamond certification to video surveillance solutions provider eCamSecure, a division of CPS Security & Communications Group.
eCamSecure operators completed CSAA’s online operator training course that teaches effective communication with central station customers in law enforcement, fire and emergency services communications centers.
In order to achieve the certification, eCamSecure operators had to demonstrate their proficiency in alarm verification and false alarm reduction. They also had to show adequate communications with public service answering points, such as the 911 dispatch centers; knowledge of electronic communications equipment, including radio; an understanding of the codes and standards of Underwriters Laboratories (UL), Factory Mutual (FM) and the National Fire Protection Association (NFPA).
If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our FREE digital newsletters!
Security Is Our Business, Too
For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Security Sales & Integration is like having a consultant on call. You’ll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add sales to your bottom line.
A free subscription to the #1 resource for the residential and commercial security industry will prove to be invaluable. Subscribe today!