Contact Center Solution Harnesses Power of Interaction Analytics
NICE Systems, provider of advanced analytics of unstructured multimedia content, located in Ra’anana, Israel, announces its NICE SmartCenter™, a solution designed to enable organizations to manage their contact centers in a proactive manner. It leverages the synergies of NICE Perform, IEX® TotalView® and Performix™.
SmartCenter harnesses interaction analytics and delivers a structured methodology specifically developed for the Contact Center and Enterprise market by domain experts. It is powered by Service Oriented Architecture (SOA), enabling information sharing and synergy between the different SmartCenter components, as well as any other external SOA-based applications.
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