ORLANDO, Fla. – More than 100 hours of course instruction for central station personnel and installing companies was offered at this year’s North American Monitoring Technology Symposium & Exhibition (NAMTSE), held May 15-18 in Orlando, Fla. The event also featured seminar segments regarding Authorities Having Jurisdiction (AHJs), the Alarm Association of Florida (AAF), Underwriters Laboratories (UL) requirements and more.

Officials from the Central Station Alarm Association (CSAA) and the National Burglar and Fire Alarm Association (NBFAA), which jointly endorsed and supported the event for the first time, say attendance increased by almost one-third compared to last year. It is expected to reach close to 500 for 2004, based on calls already received from those wanting to participate, says Celia Besore of CSAA.

Security Sales & Integration Technical Writer Bob Dolph was a course instructor and advised with technicians on alarm theories. He discussed good customer training skills, “blended learning” strategies and gave train-the-trainer tips, plus more.

“The event provided an opportunity for many of the CSAA and NBFAA members to attend several other meetings in one venue, such as meetings of the Security Network of America (SNA), the Security Industry Alarm Coalition (SIAC) and the Alarm Industry Communications Committee (AICC),” says Steve Doyle, CSAA executive vice president.

The 2004 NAMTSE will take place in late April or early May, with the location to be announced.

If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our FREE digital newsletters!

Related Content