Convergint to Acquire Security Service Providers in Financial Industry

The systems integrator has reached a deal to purchase Custom Vault Corp., which operates the business units BranchServ and CustomVault.

SCHAUMBURG, Ill. — Convergint Technologies announces a definitive agreement to acquire Custom Vault Corp., which includes the business units BranchServ and CustomVault, for undisclosed terms.

The combination brings together two security service providers in the financial industry to deliver best-in-class customer service and results, according to the announcement. The agreement is expected to close on May 3.

Founded in 1984, CustomVault designs and installs complex, high-security modular vault solutions for several industries, including government and military, healthcare, financial and more. In 1999, the company expanded its servicing capabilities to the financial industry and launched BranchServ, a security and automation equipment and service provider for financial institutions nationwide.

The company serves many of the largest branch networks in the United States, including banks and credit unions of all sizes. BranchServ partners with financial institutions to improve operational efficiencies, reduce overall costs and enhance the customer experience.

Operating as an employee-owned entity with 254 employees, BranchServ remains heavily devoted to corporate responsibility initiatives and dedicated to operating with a service-first, collaborative environment, the announcement states.

“Today’s announcement marks an exciting new chapter for both companies, our customers in the financial industry, and the future growth of Convergint,” says Ken Lochiatto, CEO of Convergint Technologies. “As we continue to execute on our strategic growth strategy, one essential ingredient we seek before determining our interest is their investment and commitment to foster an inclusive, supportive culture — and Custom Vault Corporation embodies just that. This combination will further strengthen our ability to provide our customers in the financial industry with an unparalleled customer service experience.”

This past year, financial institutions experienced a rapid acceleration to deploy digital transformation initiatives to meet consumer demand and preferences. Convergint Technologies currently holds service-based agreements with 17 of the 20 largest banks in the U.S., making the company one of the strongest, fastest-growing systems integrators within the industry.

In 2020, the company responded to more than 140,000 service requests and executed over 15,000 site upgrade projects for financial institutions nationwide. With the close of this acquisition, Convergint will be well-poised to service a run rate in excess of 250,000 service calls annually.

“We are elated to be joining Convergint Technologies, which will provide our customers with an increased level of industry expertise and global servicing capabilities,” states Tom Brennan, CEO of Custom Vault Corp. “Convergint’s cultural philosophies align directly with our company’s foundational operations, our service approach, and commitment to our clients and colleagues. We look forward to what’s to come in the future as a combined entity.”

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