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Operations

Operations News

Read: 2018 Goals: Here’s Why Measuring Your Attrition Should Be a Priority

2018 Goals: Here’s Why Measuring Your Attrition Should Be a Priority

The latest data shows a rise in RMR dollars, yet gross and net attrition is up across customer source categories. Learn how to evaluate attrition to help stem losses.

In-depth

Read: How ESPA Steers Quality Technicians Into Electronics Systems Careers

How ESPA Steers Quality Technicians Into Electronics Systems Careers

Electronic Systems Professional Alliance partners with high schools, tech schools and community colleges to train and certify entry-level technicians.

Products News

Read: Vanderbilt Adds SPC Connect to Cloud-Based Solution Offerings

Vanderbilt Adds SPC Connect to Cloud-Based Solution Offerings

Vanderbilt’s SPC Connect gives end users the ability to update SPC panels remotely.

All Operations Content

Read: How to Solve Common Complaints Heard by Security Dealers

How to Solve Common Complaints Heard by Security Dealers

Learning to listen to clients’ complaints can help ease potential headaches. UCC’s Mark Matlock shares how.

Read: How to Hire and Nurture Young Security Professionals

How to Hire and Nurture Young Security Professionals

Ron Davis proposes the establishment of a basic alarm/security industry training program to help new hires.

Read: How to Keep Your Channel Partners Engaged and Motivated

How to Keep Your Channel Partners Engaged and Motivated

Understanding that channel partners want simplicity, speed and service will keep those relationships alive and functioning.

Read: Security Sales Guru Shares Inspirational Quotes for Business Leaders

Security Sales Guru Shares Inspirational Quotes for Business Leaders

Most workdays, security industry veteran Russ Ackerman delivers a thought-provoking quotation to a select email list of business leaders. Here’s a sampling.

Read: Vivint to Pay ADT $10 Million Over Deceptive Sales Lawsuit

Vivint to Pay ADT $10 Million Over Deceptive Sales Lawsuit

ADT says Vivint used deceptive sales practices to mislead ADT customers into signing long-term contracts.

Read: How to Help an End Customer Buy IT Hardware

How to Help an End Customer Buy IT Hardware

Installing security contractors are well positioned to assist end users draft IT hardware RFPs, helping select vendor partners and implementing IT hardware.

Read: Learn How to Build a Bigger Business From SSI Industry Hall of Famers

Learn How to Build a Bigger Business From SSI Industry Hall of Famers

A new webinar series will feature SSI Industry Hall of Fame inductees sharing business stratagems that drove record growth at their own organizations.

Read: TMA Technology Summit to Take Up Tech Trends, Challenges

TMA Technology Summit to Take Up Tech Trends, Challenges

A new event produced by The Monitoring Association to be held in Salt Lake City is geared for CTOs, CIOs and IT directors of central stations.

Read: Should You Be Paying Your 2018 State Income Taxes Today?

Should You Be Paying Your 2018 State Income Taxes Today?

The author makes a case as to why payments in 2017 of state tax liabilities projected for 2018 are not deductible on a 2017 federal income tax return.

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