Connect ONE to Offer New Customer Reporting Facets With SmartTest
SmartTest, an embedded feature of the service and management platform, details all interaction with support documentation on performed work.
MONUMENT, Colo. — Connect ONE dealers can offer expanded reporting and documentation to their end customers through SmartTest, an embedded feature of the service and management platform from Connected Technologies.
SmartTest details all interaction with support documentation on exactly what was performed, so customers know what they are paying for, according to an announcement.
SmartTest allows technicians real-time access to monitor and control devices for viewing and troubleshooting via smartphone or any web-enabled device. With recently expanded logging and reporting features, dealers can now provide details of device, door and zone status in intrusion and access control solutions and the work performed.
Information such as access door activations and battery and network status, as well as test end and start times, provides valuable measurements to the end-user. Reports are available to the customer in the Connect ONE interface and can be downloaded in pdf format for printing or storage.
“When dealers show customers the results of testing, servicing or any other work performed on intrusion and access control with SmartTest reports, they add value to their services,” says Mike Simon, co-founder and managing partner at Connected Technologies. “SmartTest lets dealers differentiate and elevate their business with reporting that helps the customer keep a secure operation with critical recordkeeping from tested connected devices.”
With SmartTest, as zones/access doors are tested, a “Tested” icon appears next to the item for easy reference that the activation has been received and logged. The customer can print the form for verification and documentation of regulatory, insurance or other compliance requirements.
Connect ONE is a Cloud-hosted integrated security management solution which leverages one user interface to control intrusion, access control, video surveillance, critical environmental monitoring and energy management. Connect ONE works with Bosch B and G series, DMP XR/XT series, ELK M1 series and Honeywell Vista Turbo security and access control panels and also integrates with ASSA ABLOY Aperio wireless lock technology.
If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our FREE digital newsletters!
Security Is Our Business, Too
For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Security Sales & Integration is like having a consultant on call. You’ll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add sales to your bottom line.
A free subscription to the #1 resource for the residential and commercial security industry will prove to be invaluable. Subscribe today!