Brink’s Monitoring Wins Customer Service Award


The monitoring department of Brink’s Home Security has been presented a Stevie Award for its notable customer service.

The award, which recognizes the customer service contract of the year for centers with over 100 seats, was presented recently at the third annual Stevie Awards for Sales & Customer Service in Las Vegas.

Brink’s monitoring department serves more than 1.3 million residential and commercial customers at its Irving, Texas, and Knoxville, Tenn., locations. The central stations are UL-listed, fully redundant, and feature industry-leading alarm handling software, according to the company.

The monitoring department won the award for delivering a high level of service during the replacement of the monitoring application software platform Stages, developed in partnership with SGS, located in Irvine, Calif. The department also received recognition for its services to customers affected by Hurricanes Gustav and Ike in 2008.

“This year’s honorees demonstrate that even in challenging economic times, it’s possible for organizations to continue to shine in sales and customer service, the two most important functions in business: acquiring and keeping customers,” says Michael Gallagher, president, the Stevie Awards.

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