Brink’s Wins Customer Satisfaction Award for 4th Straight Year
For the fourth consecutive year, J.D. Power and Associates has recognized Brink’s Home Security’s contact center operations for customer satisfaction excellence. The recognition falls under the J.D. Power and Associates Certified Call Center ProgramSM.
“Our No. 1 priority is the safety and security of our customers. The fact that this achievement is ultimately an outcome of our customers’ ratings is particularly meaningful,” says Carole Vanyo, senior vice president of customer operations, Brink’s Home Security.
Contact center operations for Brink’s Home Security handle thousands of alarms, telephone calls, E-mails and other correspondence each day from more than 1.1 million customers through its two contact centers. The contact center operations successfully passed a detailed audit of their recruiting, training, employee incentives, management roles and responsibilities, and quality assurance capabilities.
As part of its analysis, J.D. Power and Associates conducted a random survey of Brink’s Home Security customers who recently interacted with its contact centers. The contact centers are part of a select few who have been recognized by J.D. Power and Associates for providing “An Outstanding Customer Service Experience.”
If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our FREE digital newsletters!
Security Is Our Business, Too
For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Security Sales & Integration is like having a consultant on call. You’ll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add sales to your bottom line.
A free subscription to the #1 resource for the residential and commercial security industry will prove to be invaluable. Subscribe today!