Home Alarm Companies Top Consumer Complaint in Utah

Complaints come from sales persons from outside company pretending to be from existing alarm provider to replace current system.

Utah’s top consumer complaint is home alarm companies, according a Salt Lake Tribune report.

Adam Watson, chief investigator for the Utah Division of Consumer Protection, told a consumer protection conference on Thursday that home alarm companies topped the state’s list of consumer complaints. Coaching services fell down to No. 2 on the list, followed by retail sales.

RELATED: Global Home Security Solutions Market to Reach $58B by 2022, Forecast Predicts

The complaints of alarm companies stem from one company’s sales person pretending to represent a company that the customer has a preexisting contract with, according to Watson.

“They knock on the door and say they’re here to upgrade your alarm system,” he said. The sales person then proceeds to install their own equipment after tearing out the existing security system and getting the customer to sign a new contract.

Watson says the customers don’t realize what’s happened until their previous alarm company calls to report its equipment has stopped working, or until they see two separate alarm companies show up on their bills.

Security Is Our Business, Too

For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Security Sales & Integration is like having a consultant on call. You’ll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add sales to your bottom line.

A free subscription to the #1 resource for the residential and commercial security industry will prove to be invaluable. Subscribe today!

Subscribe Today!

Get Our Newsletters