How Service Management Software Can Help Security Integrators Improve Business Operations

Ben Hedenberg of simPRO joins SSI to discuss end-to-end field service management software, with a special focus on recurring revenue in the latest Security Speaking podcast.

Recurring monthly revenue (RMR) may be the lifeblood of a good many installing security contractor businesses, but managing and tracking all aspects of a project can be unduly cumbersome. This is especially so if you are still using paper and spreadsheets to administer all aspects of an installation.

From quoting and estimating, installations, preventative maintenance, invoicing and more, you can optimize your workflow with end-to-end field service management software. During a conversation with SSI Senior Editor Rodney Bosch, Ben Hedenberg, U.S. Sales Director at simPRO, explains how security dealers and integrators can take back control of their business with one platform to manage every project, service and maintenance job from initial lead through to final invoice.

This podcast includes tips to starting a RMR selling model, such as:

  • Switching from a paper system to a software-based system
  • Building a loyal customer base
  • Creating RMR packages for techs to sell
  • Implementing a system that tracks your profitability per contract

You can watch the full conversation in the latest edition of Security Speaking below, or listen or download it directly from SSI. You can also listen to it via your streaming platform of choice.







Listen to this podcast using the embedded player below.

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