Guardian Protection Services Appoints Bryan Cipoletti to Be President
Cipoletti was CFO of Guardian’s parent company and had been serving in a dual role as acting president at Guardian since May.
WARRENDALE, Pa. — Guardian Protection Services has appointed Bryan Cipoletti as president, effective immediately, after serving in the role on an interim basis since May 12.
Cipoletti was CFO of The Armstrong Group, Guardian’s parent company, and had been serving in a dual role as acting president at Guardian following the resignation of Joe Colosimo.
Cipoletti has been with Armstrong for more than 30 years and has held various executive and board positions with its affiliated companies.
“I’m excited to join this already great company in a more direct leadership role,” Cipoletti states in an announcement. “I’m looking forward to further engaging with the extremely talented management team already in place and to further leverage the synergies between Guardian and the other Armstrong companies.”
He continues: “Having been a member of senior leadership at Armstrong, I am aware of the family’s strong commitment to the ownership and growth objectives of Guardian. Leaving my position as CFO to take on this exciting new role is further evidence of my belief in that commitment. In the last eight months, I have had the opportunity to see great potential within Guardian and have already begun to work with the team to put initiatives in place that I believe will make us even better. I am excited about our vision for Guardian.”
Cipoletti is a graduate of West Virginia University, with a B.S./B.A. in finance. He received an MBA from the University of Pittsburgh. Prior to joining Armstrong in 1987, Cipoletti was a CPA with Deloitte Haskins + Sells in the Pittsburgh office. He currently serves on the board of the American Cable Association and in 2013 was named Independent Financial Executive of the Year by Cablefax.
Cipoletti is also on the board of the Lighthouse Foundation, a non-profit organization in Butler, Pa., which provides food, transitional housing and emergency shelter to those in need.
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To Brian Cipoletti,
I had the WORST SERVICES in my lifetime with this company. GAURDIAN sent a TECH out to may residence on 12/13/18 regarding a minor problem with my surround sound (speakers). The TECH they sent to my residence was not knowledgeable about the system he was SUPPOSE to be servicing and KNOCKED OUT ALL OF MY TV’S IN MY HOUSE OUT. So, I proceeded to call the CORPORATE OFFICE (which is a joke) to have the TECH comeback and fix the PROBLEM he created. Your CORPORATE OFFICE told me that they cannot send the TECH back because he had to go to another job (He just left my residence no more than 3mins). So then, I asked to speak to a SUPERVISOR (S), I spoke with: (1) Ashley, (2) Ean, and (3) Nick. Which all told me that I will have schedule another appointment to send the TECH back out. So then, I was told that the next appointment was on December 18th (which the TECH could’ve came back and fix the problem that day). Which I told them that was UNACCEPTABLE!!!!!!. Which left me and my kids without TV service all night!!!!!.
So, I had PAY for my cable company to come out and fix the problem your COMPANY (Gaurdian) created. The cable tech showed me where your TECH unhooked my cable and did not hook it back up. So, to make a long story short, I had to pay for your TECH to come out and my cable company to come out. Which your COMPANY created this problem and is not doing anything to COMPENSATE!!!! me for my inconvenience of NO TV SERVICE FOR 24hrs.
This was the WORSE SERVICE IN THE WORLD and your CORPORATE OFFICE was NOT TRYING PROVIDE ANY HELP to MY PROBLEMS. YOUR CORPORATE OFFICE need to be MORE COMPASSIONATE to your COSTUMER NEEDS and stop passing the buck.
VERY!!! VERY!!! VERY!!! BAD!!! CUSTOMER SERVICE!!!!
To Brian: Your customer service needs to be aligned with being more customer friendly. I will be canceling my service because of the treatment I received.
Good Morning Mr. Cipoletti:
I have been a guardian customer for 5.5 years. The customer service support is the worst. I made an appt with guardian to have a tech come to my house and correct issues with my video cameras and my door bell camera. Two young men arrived at my house. Neither one had any identification and they were in street clothes. It took almost two hours and I finally told them to leave. Thet were from one of guardian’s subcontractors. The cameras are mounted 10-12 feet up on the walls. The techs arrived in a car and had no idea what they were there to do. Of course, they did not bring a ladder. They asked to use my six foot ladder and one of the men stood on the top of the ladder, but didn’t know what to do. I called guardian and spoke with Eric a supervisor in customer service. He arranged to reschedule the appt with a guardian tech and he took care of all issues.
I was told by Eric that I would not be charged for either of the service calls. Guess what happened. I received a bill in excess of $250.00. I spoke to eric again and he stated that I would get a credit.
I received a bill from guardian in the amount of $116.89. The descriptions of services and charges above the bill total 10 entries. I wanted an explanation from Eric, so I have called him four times in the last four days, but he is always unavailable. I do not like being ignored and I am asking you to have Eric call me. If I do not hear from him , I will be cancelling my service.
Thank You
Glenn Gutterson