RapidSOS and Emergency24 Improve Fire Dispatch Response Time and Accuracy

New offering from RapdSOS and Emergency24 improves accuracy of fire event data, helping reduce the risk of injury to first responders .

NEW YORK CITY – Intelligent safety platform RapidSOS and alarm monitoring company Emergency24 today announced a digital fire dispatch partnership that “aims to deliver alarm signals for commercial fires faster and with more accurate data into the hands of first responders.”

With the launch of digital alerts, emergency communication centers (ECCs) nationwide will receive dispatch information from monitoring centers in real-time, eliminating the need for a phone call.

According to the U.S. Fire Administration, non-residential fires increased 20% with fatalities up 70% in the study period (2011-2021).

With RapidSOS, alarm signal data can be shared from the fire panel communicator, assessed by a central station, and received by ECCs and field responders all digitally, eliminating manual handoffs, transcription errors, and reducing transmission time.

How the Fire Dispatch Technology Works

Central stations play a critical role in commercial fire emergencies by assessing and verifying the accuracy of the signal data received from the building’s fire panels. With digital alerting through RapidSOS, UL-certified central stations can share data with ECCs and field responders without the need for a phone call or manual input.

One key benefit for first responders: speed to dispatch. The Emergency24 integration delivers critical data, including the type of hazard, severity, and location within the impacted building, directly into the hands of telecommunicators and field responders.

Combined with RapidSOS’ capability to triage incidents by the criticality of a situation, emergencies that include commercial fire signals will be addressed faster.

“The potential loss factor from a commercial building fire is exponential. Timing is of the essence in addressing these incidents,” says Edward Parkinson, president of public sector at RapidSOS, in the joint announcement. “The partnership with Emergency24 connects ‘smart’ commercial fire systems with first responders, helping them to make better informed decisions and deploy the right resources faster.”

Emergency24 led on integrating commercial fire data directly into its monitoring centers and digitally sharing it with first responders, in an effort to more efficiently deliver data in an incident.

“We’ve been proactively testing the integration in the recent months and are extremely pleased with our ability to get 911 dispatched for commercial fires, essentially cutting a two and a half minute call to thirteen second digital dispatch,” says Steve Mayer, vice president of operations at Emergency24, in the joint announcement.

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