Genetec Integrates Security Center With Loss Prevention Solution
The integration allows retailers to disprove or validate suspicious transactions by accessing security video evidence associated with suspected fraudulent activity.
MONTRÉAL — Genetec announces its unified platform Security Center has been integrated with Secure Store, a profit protection and exception reporting solution developed by Appriss Retail.
The integration is said to allow retailers to immediately disprove or validate suspicious transactions by accessing the security video evidence associated with suspected fraudulent activity.
Secure Store enables retailers to mitigate losses related to fraud, theft and operational/systemic breakdowns. The solution uses artificial intelligence and machine learning to perform advanced exception modeling from multiple data sources and enable immediate corrective action, according to the company.
Dick’s Sporting Goods uses the Security Center platform to monitor over 18,000 cameras across 720 stores, and manage 230 cameras and 130 doors at its headquarters. The organization says it is now using the joint Genetec/Appriss Retail solution to provide immediate insight, reduce shrink, improve profitability and achieve rapid ROI.
“The Genetec system, combined with the Appriss Retail Secure Store application gives us capabilities that help speed up our investigations, which has been hugely beneficial to our organization. Our investigation team can now easily retrieve video from Security Center to validate suspicious transactions that are flagged by the Appriss Retail exception reporting system,” says Jacob Gillette, director of loss prevention and operations, Dick’s Sporting Goods.
To utilize the integration, users can now click on the video icon within the Secure Store interface to immediately identify and review the security video related to individual transactions.
This allows them to evaluate detailed evidence related to all refunds, transaction items, discrepancies between what is being scanned and what is on the bill and quickly determine if there was indeed a problem, according to the company.
“When you investigate fraud, you need to be able to validate questionable behavior. This is why video evidence is so critical. Thanks to our partnership with Genetec, we are now able to provide our customers with immediate insights that allow them to make informed decisions and build defensible cases based on hard evidence,” says Corey Adams vice president of global client services for Appriss Retail.
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