Alarm.com Adds Push Notifications to MobileTech App
The company says techs can now stay fully up-to-date on the latest information regarding system checks, network rediscoveries, firmware upgrades and more, during a customer visit in real-time.
TYSONS, Va. — Alarm.com announces service providers and technicians can now enable push notifications on the Alarm.com MobileTech app to receive automated updates for jobs being done at a specific time.
Teams can now stay fully up-to-date on the latest information regarding system checks, network rediscoveries, firmware upgrades and more, during a customer visit in real-time, according to the company.
Alarm.com says the notifications also link directly to the relevant MobileTech pages for faster access with fewer taps, making the technicians job and day-to-day routine more efficient and productive.
This allows installation and troubleshooting tasks can be completed faster and with minimal disruption so techs can focus on providing the very best customer experience.
The following MobileTech notifications are available:
- “System Check Complete” — runs a series of commands that check the overall health of the system with the click of a button
- “Network Rediscovery Complete” — determines the optimal routing path for Z-Wave commands based on the network layout
- “Firmware Upgrade Complete” — firmware upgrades are a way for a service provider to add additional functionality or update compatibility.
- “New Binder item” — My Binder is a tool that allows technicians and support representatives to access the installation and troubleshooting resources they need. Important resources can be managed and shared within a team by “dropping” those resources into a representative’s Binder.
“With social distancing regulations in place, the expansion of our install and troubleshooting tools comes at an appropriate time for our service providers. The new push notifications feature, coupled with our other MobileTech app resources like the award-winning On-Site Wrap Up, further supports technicians when providing safe, top-notch service to customers,” Alarm.com says in an announcement.
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