UCC to Provide Monitoring for Lowe’s DIY Smart Home Systems

By the middle of this year, owners of Lowe’s Iris home automation system will be able to buy professional monitoring, including dispatching of first responders in case of emergency.

MOORESVILLE, N.C. – Lowe’s is partnering with United Central Control (UCC) to begin offering professional monitoring services for its do-it-yourself smart home system Iris.

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Starting in the second quarter, renters or homeowners with Iris systems will be able to get emergency responders dispatched to their homes if there is an intruder or if smoke, carbon monoxide or panic alarms are set off, the companies said in a statement Monday.

“The DIY professional monitoring space is a new market and one we believe will continue to grow,
UCC President Teresa Gonzalez said. “UCC continues to be at the forefront of innovation within the professional monitoring industry. By partnering with a dynamic smart home market-leader in Iris, we are helping to grow the number of customers who can now take advantage of the benefits of a traditional alarm system coupled together with a smart home.”

The launch of professional surveillance services for Iris is intended to advance the retailer’s position in both the smart home and the professional monitoring markets, Lowe’s said.

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The monthly fee for the service is $19.99, and it includes the premium app service as well as cellular backup service in the event of a broadband or Wi-Fi connectivity failure, the retailer said.

“Many of our customers have been interested in the added peace of mind of 24/7 protection with live professionals available to help if problems occur, but only if it was as affordable and flexible as Iris is today,” said Mick Koster, vice president and general manager of Iris Home Systems.

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Current Iris devices that will be monitored include contact sensors, motion sensors, keypads, Utilitech glass break sensors, garage door controllers, First Alert smoke detectors and First Alert smoke/CO detectors. A minimum of two monitored security devices are required to help reduce false alarms, Lowe’s said, and a Lowe’s Iris smart hub must be installed to support the new monitoring service.

The home improvement retailer launched Iris in 2012. The smart home system allows customers to use a computer or mobile device to remotely control and monitor systems like thermostats, door locks, electricity consumption, cameras and motion sensors.

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