Poll: How Does Your Company Handle Changing Technology That Requires a Customer Upgrade?
TORRANCE, Calif. — What is the best way to handle changing technology, such as control panel communications, that requires a customer upgrade?
A) Charge and profit from upgrade
B) Charge just to cover your costs
C) Share cost with customer
D) Charge for device only, not visit/labor
E) Charge for visit/labor only
F) Eat cost entirely; free for customer
Register your opinion in SSI’s latest Web poll and see how it ranks against your colleagues’ views.
We want to hear from you. Post your comments below and tell us what you think!
If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our FREE digital newsletters!
Security Is Our Business, Too
For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Security Sales & Integration is like having a consultant on call. You’ll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add sales to your bottom line.
A free subscription to the #1 resource for the residential and commercial security industry will prove to be invaluable. Subscribe today!