Poll: How Does Your Company Handle Changing Technology That Requires a Customer Upgrade?

TORRANCE, Calif. — What is the best way to handle changing technology, such as control panel communications, that requires a customer upgrade?

A) Charge and profit from upgrade

B) Charge just to cover your costs

C) Share cost with customer

D) Charge for device only, not visit/labor

E) Charge for visit/labor only

F) Eat cost entirely; free for customer

Register your opinion in SSI’s latest Web poll and see how it ranks against your colleagues’ views.

We want to hear from you. Post your comments below and tell us what you think!


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