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Low Voltage Contractors Sets High Standards

Find out how LVC, a runner-up for SSI's Installer of the Year (small to mid-size company), creates a company culture of respect and why the firm's customer care approach is so successful.



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Minneapolis’ Low Voltage Contractors (LVC) fosters a company culture of respect supported by a commitment to technical training and the safety of employees. Its customer care approach is based on delivering above what is promised, keeping its word, responding in a timely manner, taking ownership of work, promptly making corrections when needed, never taking short cuts, always determining satisfaction before leaving a jobsite and continuously working toward strong relationships.

LVC’s 90 employees generate $18 million annually, and in 2013 the firm made the seventh annual Inc. 500|5000, a ranking of the nation’s fastest-growing private companies.

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“Our outstanding growth rate of an average 20% the past 11 years proves our approach is working,” says LVC President & CEO Bob Hoertsch, who joined the company in 1987. “Exceptional people are the key to our success. At LVC, our employees offer a strong balance of leading-edge technology and premier service with a commitment to complete customer satisfaction. A large portion of our growth is from repeat business, and many of our customers request the same LVC teams for their future projects. Our service technicians average more than 10 years of experience and we respond to service calls 24/7.”

A strong current of unity and teamwork permeates LVC that is reflected in other top initiatives that include staff training, morale-boosting activities, and industry and community involvement. The company participates in weekly JATC Toolbox Talks training to keep safety awareness topics top of mind. The firm tripled active participation in the program in 2013, with 40+ employees stringing together 50 consecutive weeks.

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“We do a number of things to keep our employees motivated and fulfilled,” says LVC Marketing Manager Robbie Danko. “The first and most important is to acknowledge that our employees are the most important part of our business. We do it publicly and boldly. Every employee at LVC knows that they are the reason we have a growing company with an outstanding reputation.”


Article Topics
Business Management · People & Profiles · Low Voltage Contractors · Sales & Marketing · SAMMY Awards · All Topics

About the Author
Scott Goldfine
Scott joined SECURITY SALES & INTEGRATION in October 1998 and has distinguished himself by producing award-winning, exemplary work. His editorial achievements have included blockbuster articles featuring major industry executives, such as Tyco Electronic Products Group Managing Director Gerry Head; Protection One President/CEO Richard Ginsburg; former Brink’s Home Security President/CEO Peter Michel; GE Interlogix President/CEO Ken Boyda; Bosch Security Systems President/CEO Peter Ribinski; and former SecurityLink President/CEO Jim Covert. Scott, who is an NTS Certified alarm technician, has become a respected and in-demand speaker at security industry events, including presentations at the Central Station Alarm Association (CSAA) Annual Meeting; California Alarm Association (CAA) Summer and Winter Conferences; PSA Security Network Conference; International Security Conference and Exhibition (ISC); and Security Industry Association (SIA) Forum. Scott often acts as an ambassador to mainstream media and is a participant in several industry associations. His previous experience as a cable-TV technician/installer and running his own audio company -- along with a lifelong fascination with electronics and computers -- prepared Scott well for his current position. Since graduating in 1986 with honors from California State University, Northridge with a degree in Radio-Television- Film, his professional endeavors have encompassed magazines, radio, TV, film, records, teletext, books, the Internet and more. In 2005, Scott captured the prestigious Western Publisher Maggie Award for Best Interview/Profile Trade for "9/11 Hero Tells Tale of Loses, Lessons," his October 2004 interview with former FDNY Commander Richard Picciotto, the last man to escape the Ground Zero destruction alive.
Contact Scott Goldfine: sgoldfine@ehpub.com
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Low Voltage Contractors, Sales & Marketing




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