Ring Employees Fired for Snooping on Customer Doorbell Videos

Over the past four years, Ring has fired four employees after finding each one attempted to access video data that went beyond what was necessary to do their job.

SANTA MONICA, Calif. — Ring has been facing scrutiny over privacy concerns for the past month. This latest incident is highly unlikely to quash those concerns.

According to Motherboard, the Amazon-owned home security camera company fired employees for improperly accessing Ring users’ video data.

In a letter to Senators addressing the incident, Ring says, “We are aware of incidents discussed below where employees violated our policies. Over the last four years, Ring has received four complaints or inquiries regarding a team member’s access to Ring video data. In each instance, once Ring was made aware of the alleged conduct, Ring promptly investigated the incident, and after determining that the individual violated company policy, terminated the individual.”

Ring explains that although the employees were authorized to view the video data, attempted access went beyond what they needed to access for their job.

Last January, a report by The Intercept revealed that Ring provides certain employees access to customer video clips for research purposes.

In its letter, Ring states, “The R&D team in Ukraine can only access publicly available videos and videos available from Ring employees, contractors, and friends and family of employees or contractors with their express consent.”

The letter was crafted to respond to Senators that sent a letter to Ring asking multiple questions about the security of the company’s systems.

Ring Faces Lawsuits, Hackers

In early December, a rash of incidents involving strangers talking through the Ring cameras of unknowing families started popping up.

Motherboard eventually discovered that hackers created a tool specifically for breaking into Ring accounts with cameras.

A few weeks later, a Federal lawsuit was filed against Amazon and Ring for alleged negligence with regard to security practices.

Ring released a statement saying the incidents were in no way related to a breach or compromise of the company’s security, instead blaming the hacks on customers using recycled passwords and not utilizing two-factor authorization.

Despite these incidents, Ring seems to have no problem selling its products and is constantly releasing new solutions. The question is, can the company continue its success, or will there be a straw that breaks the camel’s back?

If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our FREE digital newsletters!

About the Author


Steven A. Karantzoulidis is the Web Editor for Security Sales & Integration. He graduated from the University of Massachusetts Amherst with a degree in Communication and has a background in Film, A/V and Social Media.

Security Is Our Business, Too

For professionals who recommend, buy and install all types of electronic security equipment, a free subscription to Security Sales & Integration is like having a consultant on call. You’ll find an ideal balance of technology and business coverage, with installation tips and techniques for products and updates on how to add sales to your bottom line.

A free subscription to the #1 resource for the residential and commercial security industry will prove to be invaluable. Subscribe today!

Subscribe Today!

Leave a Reply

Your email address will not be published. Required fields are marked *

Get Our Newsletters