Bates Security Owners Launch IT Managed Services Company

Heron Managed Services will offer a suite of IT solutions, including service desk support, disaster recovery and business continuity, VoIP phone systems and more.

LEXINGTON, Ky. — Installing security contractor Bates Security, which also owns Sonitrol of Lexington, has expanded into IT infrastructure and managed services with the launch of Heron Managed Services.

“This will be a full-service company from day one where we will provide the level of service and support that our security customers have come to expect,” Heron Co-Owner Bryan Bates states in an announcement. “This is a natural extension of what we do at Bates and Sonitrol.”

After many years of consulting with business owners on security, video surveillance, access control and fire solutions, Jeremy and Bryan Bates realized there was a need for network security and IT managed services solutions, the announcement explains. This led the brothers to partner with ICX Managed Services to fulfill this important need, and Heron MSP was born.

“As the security industry has evolved, we find ourselves continuously installing our own networks for our services and assisting our customers in solving IT related concerns,” says Jeremy Bates, co-owner of Heron MSP. “This is a natural progression and evolution of our business model to better serve our customers.”

In launching Heron MSP, the Bates’ team is delivering smart managed IT services with the same concern and care for their clients they have always provided, the announcement states. Through the Bates’ foundational business philosophy of caring for the needs of customers, Heron MSP will focus on end-to-end protection from the front door to the back-end of the customer’s business infrastructure.

Bates Security customers will now have access to a full suite of IT managed services solutions. “We have developed a successful business model for providing security solutions and supporting our customers which we will also use to deliver successful IT related services to our existing customers,” says Bryan Bates.

Heron will offer a comprehensive suite of IT solutions, including service desk support, technology as a service, disaster recovery and business continuity, VoIP phone systems, Office 365 administration, managed print services, and desktop as a service.

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