LVC Empowers Employees to Help Guard Against Growing Pains
LVC was named a 2018 Installer of the Year runner-up for overcoming growing pains and staying committed to customer service.
As part of experiencing 84% growth over the past three years, also come the growing pains that may include challenges with maintaining company culture, allocating available resources, staying committed to customer service, aligning business practices to marketing strategies, and more — all of which LVC has dealt with head-on.
The Minneapolis-headquartered company has managed to address these issues and more while building up annual revenues in excess of $45 million from wide-ranging systems integration services.
LVC holds bi-weekly meetings, during which each manager reports and reviews progress on their strategic initiatives.
As the year goes on, changes in strategy or direction are reviewed with CEO Bert Bongard, and when different or amended goals make better business sense they’re agreed to and reported on.
“By doing so, we hold ourselves and each other accountable to our goals, activities and results,” says Bongard, adding that the resulting accountability means “open communication and teamwork are at the core of our strategies to be successful.”
LVC shows appreciation through company outings, quarterly breakfast meetings, various committees for employee involvement, and bonuses and extra time off granted in five-year mile-stone increments. An employee stock ownership plan also feeds pride in ownership, notes HR manager Ruthie Bloch.
Training status for each employee is electronically tracked for renewal dates on certificates and licenses, and that database is regularly reviewed to see where employees can seek additional training.
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