Vector Security Shows Why Personnel Values Their Everyday Roles

2018 Installer of the Year runner-up Vector Security has an average employee tenure of 7.89 years.

It’s easy enough for the leadership team of Vector Security to speak to the company’s numerous accomplishments.

But the Warrendale, Pa.-based firm makes sure to give employees a platform to show the pride and importance of their work.

A video Vector posted on YouTube this spring, called “What We Do Matters,” presents testimonials by employees in various roles sharing stories of how they helped customers — some noting they speak on the phone to 300 to 500 customers per day — and the difference they make in people’s lives.

“You’re actually doing something that’s making the community better, you’re helping out people who need it, and it fills me with a lot of pride to work here — it feels good,” notes one employee.

That personal fulfillment helps explain why Vector boasts an average employee tenure of 7.89 years, according to President and CEO Pam Petrow, an SSI Industry Hall of Famer.

“Employee retention and engagement are very important components of our philosophy,” she says. “We believe that employees who are engaged and experienced will deliver the highest service levels to our customers.”

Vector provides milestone rewards and other incentives, including extra paid vacation days, travel vouchers and family trips for top performers.

Plus generous benefits and tuition reimbursement. Moreover, employees at all levels understand that ongoing education and advancement opportunities are taken seriously, as they affect personnel as well as Vector’s end users.

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About the Author


Arlen Schweiger is editor-in-chief of SSI's sister publication, CE Pro. He was SSI's managing editor from August 2018 to June 2023.

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