Fire & Intrusion

Read: ADT Accuses Vivint of Tricking Customers Into Switching Service in New Lawsuit

ADT Accuses Vivint of Tricking Customers Into Switching Service in New Lawsuit

ADT claims Vivint misled consumers by targeting ADT customers and deceived them into believing that Vivint is affiliated with the company.

Read: Roundtable: 3rd-Party Central Stations on Navigating COVID-19, Value-Add Offerings

Roundtable: 3rd-Party Central Stations on Navigating COVID-19, Value-Add Offerings

Wholesale monitoring executives and managers share how the pandemic has reaffirmed their commitment to delivering premium service to their dealer partners and more.

Read: Working From Home: Temporary or Forever?

Working From Home: Temporary or Forever?

In short, from a technical standpoint, monitoring center operators working from home is not a huge challenge to implement and maintain; it’s all the other rules that make it a challenge.

Read: Alarm.com Adds Push Notifications to MobileTech App

Alarm.com Adds Push Notifications to MobileTech App

The company says techs can now stay fully up-to-date on the latest information regarding system checks, network rediscoveries, firmware upgrades and more, during a customer visit in real-time.

Read: How Affiliated Won the 2020 Monitoring Technology Marvel Award

How Affiliated Won the 2020 Monitoring Technology Marvel Award

The monitoring center has developed and implemented full-featured text messaging platforms for its alarm and PERS accounts that are improving response and user convenience.

Read: Industry Appeals Ruling Upholding Alarm Ordinance in Sandy Springs

Industry Appeals Ruling Upholding Alarm Ordinance in Sandy Springs

The plaintiffs’ petition claims alarm companies do not get a hearing before being fined, which violates their due process rights.

Read: Rapid Response Leadership Talks Navigating COVID-19, New Tech Introductions

Rapid Response Leadership Talks Navigating COVID-19, New Tech Introductions

Rapid Response execs open up about the COVID-19 pandemic, developments within the business and hot monitoring opportunities.

Read: 2020 Monitoring Deep Dive: Trends, Opportunities & Challenges

2020 Monitoring Deep Dive: Trends, Opportunities & Challenges

SSI’s 2020 Monitoring Deep Dive surveys the monitoring landscape, revealing commercial RMR vs. residential, COVID-19 concerns and much more.

Read: TMA Releases Revised ANSI-Accredited False Dispatch Standard

TMA Releases Revised ANSI-Accredited False Dispatch Standard

TMA CS-V-01-2020 defines methods by which false dispatches can be greatly reduced, according to The Monitoring Association.

Read: UL Sets Guidelines to Address Working From Home

UL Sets Guidelines to Address Working From Home

UL is in the process of making revisions to UL 827, Standard for Central-Station Alarm Services, to address central station employees working from home.

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