ADT claims Vivint misled consumers by targeting ADT customers and deceived them into believing that Vivint is affiliated with the company.
Wholesale monitoring executives and managers share how the pandemic has reaffirmed their commitment to delivering premium service to their dealer partners and more.
In short, from a technical standpoint, monitoring center operators working from home is not a huge challenge to implement and maintain; it’s all the other rules that make it a challenge.
The company says techs can now stay fully up-to-date on the latest information regarding system checks, network rediscoveries, firmware upgrades and more, during a customer visit in real-time.
The monitoring center has developed and implemented full-featured text messaging platforms for its alarm and PERS accounts that are improving response and user convenience.
The plaintiffs’ petition claims alarm companies do not get a hearing before being fined, which violates their due process rights.
Rapid Response execs open up about the COVID-19 pandemic, developments within the business and hot monitoring opportunities.
SSI’s 2020 Monitoring Deep Dive surveys the monitoring landscape, revealing commercial RMR vs. residential, COVID-19 concerns and much more.
TMA CS-V-01-2020 defines methods by which false dispatches can be greatly reduced, according to The Monitoring Association.
UL is in the process of making revisions to UL 827, Standard for Central-Station Alarm Services, to address central station employees working from home.