Rapid Response to False Alarms Brings Grand Results for Engineered Protection Systems

Find out what Engineered Protection Systems does to help one Michigan city reduce its false security alarms.

Engineered Protection Systems (EPS) is a full-service installation and monitoring provider founded in Grand Rapids, Mich., in 1955. What began as a modest, local operation with a handful of employees has blossomed into a multistate company with more than 200 employees, six locations and thousands of satisfied customers. During the past decade, EPS has more than doubled in size to more than 18,000 residential, commercial and industrial customers. The firm operates its own UL-Listed and CSAA Five Diamond-Certified monitoring center.

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In its very slickly assembled PDQ entry, EPS particularly captivated judges in the following categories: advertising and sales literature; use of CP-01 panels and ECV; customer instruction and training; ongoing customer communications; installer and technician education; using checklists; and development of a collaborative working relationship with local law enforcement.

To the latter point, an excerpt from Grand Rapids Chief of Police Kevin R. Belk’s letter of endorsement read: “Our partnership with Engineered Protection Systems has led to concrete goals being met in regards to our collaborative focus on reducing police dispatches in our area. EPS is an exceptional company to work with whose opinion we trust as experts within the security industry. We have consistently worked with EPS to continue implementing effective procedures, dispatching and education.”

Belk credits EPS’ implementation of ECV in the fall of 2005 for achieving upwards of a 90% decrease in false police dispatches. The submitted alarm dispatch rate for Grand Rapids was .18. EPS also won this year’s CSAA Five Diamond Marketing Marvel Award (see SSI’s upcoming November issue).

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Congratulations to EPS for being a 2014 PDQ finalist.

EPS’ False Alarm Task Force meets biweekly to communicate issues concerning false alarms. Customers with excessive false alarms are then contacted.

About the Author

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Scott Goldfine is Editor-in-Chief and Associate Publisher of Security Sales & Integration. Well-versed in the technical and business aspects of electronic security (video surveillance, access control, systems integration, intrusion detection, fire/life safety), Goldfine is nationally recognized as an industry expert and speaker. Goldfine is involved in several security events and organizations, including the Electronic Security Association (ESA), Security Industry Association (SIA), Security Industry Alarm Coalition (SIAC), False Alarm Reduction Association (FARA), ASIS Int'l and more. Goldfine also serves on several boards, including the SIA Marketing Committee, CSAA Marketing and Communications Committee, PSA Cybersecurity Advisory Council and Robolliance. He is a certified alarm technician, former cable-TV tech, audio company entrepreneur, and lifelong electronics and computers enthusiast. Goldfine joined Security Sales & Integration in 1998.

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