Convergint Launches Monitoring Platform for Enterprise Customers

Convergint Monitoring is powered by the company’s strategic partnership with Rapid Response, and includes a mobile app and the ability for customers to send and receive SMS text messages.

SCHAUMBURG, Ill. —Convergint, a global leader in service-based systems integration, announces the launch of Convergint Monitoring, a fully integrated platform with a suite of tools to monitor intrusion, fire, and other mission-critical systems for its customers.

The new offering is powered by Convergint’s strategic partnership with Rapid Response, a leading provider of professional monitoring services, enabling Convergint to provide the best-in-class service and response times that enterprise customers demand, according to the company.

Convergint Monitoring is said to be focused on the needs of mission-critical, enterprise customer segments, such as financial services, healthcare, utilities, and the federal government.

In these environments, Convergint says capabilities — such as UL2050 monitoring, video verification, location services, and commercial fire monitoring — are essential to provide comprehensive situational awareness in real time. With customer service at top of mind, the monitoring platform provides 24/7 access to highly trained operators, a full suite of manual and automated tools, and easy-to-access applications.

“Our customers’ needs continue to evolve, and Convergint remains committed to developing its service capabilities and providing the insights and scale that our customers require,” says Eric Yunag, vice president of technology at Convergint. “Our strategic partnership with Rapid Response, a company with over 20 years of experience, will help power our vision for an enterprise monitoring offering. The tools, experience, and collaboration offered by this monitoring service gives us the ability to meet one of our most important goals: to be our customers’ best service provider.”

The fully integrated monitoring platform includes a mobile app for on-the-go account management and comprehensive access to activity history. Further complementing these features, customers will also have the ability to send and receive SMS text messages and to manage a notification service, authorizing immediate intervention and action when necessary.

“Rapid Response is proud to have been selected as Convergint’s strategic partner to launch Convergint Monitoring,” says Jonathan Sherrell, director of sales, Rapid Response. “Capitalizing on our long-term relationship, this new strategic partnership will leverage our shared cultures of service excellence and provide customers with differentiated technology. Our organizations are uniquely positioned to deliver world-class capabilities that meet the demands of enterprise customers.”

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