Rapid Response Celebrates 30th Anniversary With Brand Refresh, New Facility

Located just outside of Las Vegas, the new Rapid Response facility will provide 15,000 square feet of additional monitoring center operations.

SYRACUSE, N.Y. — In celebration of 30 years in business, Rapid Response Monitoring says it is debuting a recommitment to the dealers, integrators and innovators they serve.

This begins with a reaffirmation of Rapid Response’s commitment to delivering its services via the best-trained staff working exclusively on-site in its (now three) secure, redundant facilities and never from their homes.

Rapid Response’s newest facility is a 24/7/365 customer care center located in Henderson, Nev., just outside of Las Vegas. This facility will provide 15,000 square feet of additional monitoring center operations, integrating over 100 new monitoring specialists into the current support team.

The customer care center will be connected to Rapid Response’s two fully-independent, hot-redundant command centers located in Syracuse, N.Y. and Corona, Calif. via secure multicarrier MPLS connections.

“We’re proud of all that we’ve done,” says Rapid Response President Jeffrey Atkins, “but it’s not in our nature to look back and rest on our laurels. 2022 is the beginning of a new era of reaffirming our commitment to you, our dealers, and we commit to prioritize investing in people, training and technology as cornerstones of our partnership.”

In celebration of 30-years of protecting lives and property, Atkins adds, “It’s time to redefine what’s possible in the future of professional monitoring. That begins with reaffirming our commitment to never provide monitoring service from employee’s homes and instead deliver service only from our secure facilities and continues with redefining infrastructure redundancy. We have two full-load capable monitoring command centers with independent multi-redundant power and data infrastructure — and now we have our first customer care center to multiply our human infrastructure power with more of the most qualified people to deliver the service our dealers’ customers count on.”

Since its founding in 1992, Rapid Response says it has received over 2.9 billion signals in 30 years of continuous 24/7/365 service. During that time, Rapid Response’s monitoring specialists have protected lives and property exclusively from within the company’s hardened facilities. This commitment continued throughout the COVID-19 pandemic, ensuring the quality of service, compassion, and judgment remained consistent for all monitoring events, according to the company.

Click here to check out Rapid Response’s newly re-launched website.

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