Customer Theft Case: Vivint Countersues ADT Following Denial of Motion to Dismiss
Following a lawsuit brought on by Big Blue last year, Vivint has countersued claiming ADT is in fact the one stealing customers.
Following a lawsuit brought on by Big Blue last year, Vivint has countersued claiming ADT is in fact the one stealing customers.
The case, which was filed in Federal Court in North Carolina, centered on deceptive sales practices by Utah-based Edge Home Security.
The lawsuit claims Vivint’s sales representatives posed as CPI employees or affiliates and tricked customers into signing up for Vivint’s service.
ADT claims Vivint misled consumers by targeting ADT customers and deceived them into believing that Vivint is affiliated with the company.
A judge for the U.S. District Court for the Southern District of Florida declined ADT’s request in seeking $17 million compensatory damages.
ADT says Vivint used deceptive sales practices to mislead ADT customers into signing long-term contracts.
ADT reached agreements with three security companies after alleging its customers were being duped by misleading statements and sham sales practices.
The state accused Stanley Huffstetler IV of taking money ‘for services not performed within a reasonable time period.’
A Vivint spokesperson gives the company’s side of the story.
Vivint continued to make automatic withdrawals from an elderly woman’s checking account despite knowing she wasn’t using the alarm system.
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