MIAMI — To provide better customer service to its clients, 50 State Security Service, an electronic security contractor, has appointed a four-member quality assurance board.
Designed to maximize performance within the organization’s varied security programs, 50 State Security implemented the quality assurance plan to more closely observe and examine its processes. The program is essentially a complete reporting system, including all infraction reports, incident reports, customer complaints, crime statistics and trend data for all facets of the business and residential clients, according to the company.
The board will monitor the progress of 50 State Security’s quality assurance plan and make recommendations to help ensure accountability of the process. Each board member has an extensive background in law enforcement.
Members of the board include Dr. Karin Pederson Montejo, Eduardo Gonzalez, John Jones and Bobby Parker.
“We are delighted to have some of the industry’s most experienced and respected professionals join us on this mission,” 50 State Security President John Williams says. “Their support and input as we implement this new initiative will be invaluable, as our new Quality Assurance Plan is exhaustive in its scope. These individuals will help us assess and analyze the data and provide recommendations.”
Since 1971, 50 State Security Service, has provided services for educational institutions, commercial/government buildings, airports and more. The company’s services include access control, intrusion and fire systems, high definition video surveillance, monitoring and patrol services, and security officers.