Alula Improves Portal to Better Manage, Simplify Security and Smart Home Installs
AlulaConnect is an upgraded portal that enables mobile set-up, support, troubleshooting and more efficient communications with customers.
ST. PAUL, Minn. — Alula, a provider of smart security and home automation systems, announces the launch of AlulaConnect, a new partner portal that is said to make it easier than ever for security dealers to connect customers to the Alula platform.
AlulaConnect replaces the previous portal, AlarmDealer.com, which will remain available throughout the year as security professionals begin a phased migration to the new interface at AlulaConnect.com.
“A new look, new features and a new name — we have rebuilt this element of our platform from the ground up,” says Brian McLaughlin, CEO of Alula. “We extended the capabilities to elegantly manage the full suite of services: security, video and home automation. Additionally, we aligned this with our Connect family of products as it really brings all the elements of our vertically integrated solution together–from sensor to hub to network and data.”
Thousands of security professionals will see an upgrade to the portal they use to add customers and register devices for their accounts, according to the announcement. The rebranded and improved portal — which the company says will lower the total cost of ownership for dealers — offers a simplified, modernized user experience, creating consistency between the Alula mobile app and the desktop experience.
“We accomplished this with responsive design that automatically adjusts the page elements to best display on whichever screen you’re using, whether it’s desktop or mobile,” says Corey Plender, director of product management, Alula. “Security professionals need this flexibility to stay competitive in a sector that’s increasingly tech-enabled. The openness of our platform means they can spend less time on management of accounts and more time selling.”
AlulaConnect employs the same open APIs that partners can use to create accounts at point of sale and which allow security professionals to connect seamlessly to their customer-relations management (CRM) systems, such as Salesforce.
The upgraded portal enables full remote management of customers’ devices, limiting truck rolls, according to the company.
Security and automation professionals will use the new partner portal to:
- Adjust notifications (such as push, email and phone calls) to match their customers’ preferences
- Set up the central station information, including phone number, IP connection, caller ID number, account number and billing information
- Manage devices and troubleshoot remotely
Additional functionality planned for future updates include:
- Ability for end users to access Connect+ operations and video content
- Activity and usage based reporting to enhance stickiness and reduce account attrition
- Monthly details on new activation, including device class reporting
Alula says it is also updating the portal’s workflow management to simplify the account creation and customer-onboarding process. The AlulaConnect experience is driven by icons that make it intuitive to accomplish the most common tasks in the portal, streamlining data entry and management.
“A portal like this, which makes it easy to communicate with customers and manage accounts with a mobile device, is an invaluable tool for growing our business,” states Ravi Sana, founder of Allvy Technology Integrators in Spring, Texas. “Security professionals will be thrilled with this upgrade to the account-management portal they know and trust, and they’ll be happy they can access it wherever they are.”
AlulaConnect will also offer improved diagnostic and configuration for communicators and support for Alula network products such as BAT-Connect and Connect+. The portal will feature a framework for enhanced analytic and reporting tools, which Alula will continue to build into the platform.
The new portal will be rolled out to select Connect+ installers in May. It will be available for use with BAT-Connect this summer and open to all users by the end of the third quarter of 2019.
Alarmdealer.com will continue to be available throughout 2019 during the transition.
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