Guardian Protection Bags PDQ Award for Squashing False Alarms
The company’s false alarm reduction efforts led to the company earning the Police Dispatch Quality Award at the 2019 Electronic Security Expo.
At the podium, Guardian Protection Vice President Care and Monitoring Operations Jason Bradley accepts the 2019 PDQ Award. He is joined by Monitoring Center Manager Matt Majocka, left, and SIAC Executive Director Stan Martin.
INDIANAPOLIS — Guardian Protection, based in Warrendale, Pa., was awarded the 14th annual Police Dispatch Quality (PDQ) Award for its ongoing efforts to reduce false alarm dispatches during a special ceremony here Thursday at the Electronic Security Expo (ESX).
For the first time the Partnership for Priority Verified Alarm Response (PPVAR) joined the Security Industry Alarm Coalition (SIAC), SSI and the Installation Quality (IQ) Certification Program in presenting the award.
Established in 2005, the PDQ Award promotes partnerships in public safety by recognizing how a company works with local law enforcement to best manage their alarm systems and reduce false alarms. The PDQ Award helps the winners promote their companies in a positive manner by demonstrating their commitment to high quality alarm reduction programs and best practices.
Guardian Protection received the award during the ESX Closing Keynote Luncheon.
Guardian invests a great deal of time and resources in the holistic training of false alarm management so that its entire team can promote proactive alarm management. These efforts include educating customer-facing teams on the benefits of enhanced call verification (ECV) and other false alarm-reduction techniques.
The company stated in its PDQ Award application, “While ECV has been a standard within our industry for many years, and we have become accustomed to its deployment and benefits, we encourage our team members to take the time to educate and inform callers on the benefits of ECV, as many customers, especially those new to using alarm monitoring services, may not understand the reasons and benefits of ECV.”
Guardian also requires every newly installed customer to submit a seven-day mandatory orientation period — longer if the local AHJ mandates — where no dispatch will occur unless specifically requested by a verified individual on-site.
An in-depth look at the company’s award-winning practices will be featured in the October issue of SSI.
Other previous winners include, Broadview Security, Atronic Alarms, Brink’s Home Security, Custom Alarm, HS Technology, two-time winner Vector Security, Monitronics, Habitec Security, Engineered Protection Systems (EPS) and Alarm Detection Systems (ADS), a two-time winner.
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