DMP Owners Forum Rewards Dealers With Inaugural Award Program

The 2019 DMP Owners Forum featured keynotes from Tim Whall and Mark Murphy, as well as the introduction of the DMP Awards.

LAS VEGAS — DMP kicked off its 9th annual Owners Forum the day before ISC West by passing a microphone around the room so each of its top 100 dealers could introduce themselves.

The focus on its dealers would continue when DMP revealed the winners of its first annual DMP Awards. The program was initiated to recognize select outstanding dealers, with recipients selected based on various criteria, including recognized milestones as a DMP dealer, sales-volume recognition and Dealer of the Year Awards in 12 categories.

“We’re honored to work with many of the finest professionals in the industry, and we’re especially pleased to celebrate our first award recipients,” says DMP Vice President of Sales Mark NeSmith. “We’re very proud of their accomplishments, as I’m sure their peers are as well. What better place than our Owners Forum to recognize them.”

The awards program consists of the Milestone award, honoring 10- and 25-year milestones as a DMP dealer; Sales Recognition Awards, which spotlight Silver, Gold, Platinum and Diamond level sales accomplishments in 2018; and Dealer of the Year Awards for 2018 in 12 different categories.

This year’s event also included keynotes from former ADT CEO Tim Whall and New York Times Bestseller and founder of Leadership IQ, Mark Murphy.

Whall shared his playbook for successfully owning and running a security business. Here are some key points he made:

  • Pride in your company is important. Customers can tell if you aren’t excited about your work
  • The best dollar of installation is worse than the worst dollar of RMR. Do the least amount of work to get the most amount of RMR on the books
  • Best dollar of RMR ever invented is the price increase dollar
  • Calls per day is most meaningless statistic ever
  • DIY is just batteries. Security is always in the bucket of home automation. Think about new opportunities. Cybersecurity is a huge opportunity

Murphy’s keynote centered around how to be a better leader, and in turn, make employees more efficient. He shared the concept of “word pictures,” which are behavioral descriptions that an organization can use to set explicit behavioral expectations, distinguish between high and low performers and hardwire accountability.

In the middle of his presentation, dealers broke down into groups and created their own word pictures for common issues experienced in the security industry. Examples were then shared aloud and collected to be emailed to attendees after the show.

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About the Author


Steven A. Karantzoulidis is the Web Editor for Security Sales & Integration. He graduated from the University of Massachusetts Amherst with a degree in Communication and has a background in Film, A/V and Social Media.

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