Could Smart Home Equipment Servicing Be Your Next Goldmine?

New research shows demand for smart home “repair” service is expected to grow 11% per year, emphasizing the importance of offering ongoing service agreements for RMR.

A new global study confirms what Google and others have already determined … that professional equipment service will be a driving factor for the smart home market going forward.

The Global Smart Home Services study from Grand View Research pinpoints that the “service” of smart home equipment provided by integrators is vital to further growth of the home automation market, which could being hindered in the future by the need for repair and maintenance of devices. The study goes on to note that the solution is for integrators to offer “end-to-end repair and services.”

The research gauges the worldwide smart home services market size at $5.6 billion last year (2021) and expects the market to expand at a compound annual growth rate (CAGR) of 11.2% from 2022 to 2028.

“The increasing adoption of cognitive systems in smart homes is increasing demand for installation and maintenance services thereby driving the expansion in the industry. Moreover, the growing demand for the preference of energy management solutions is expected to propel the market size,” says the study.

The report also says the COVID-19 outbreak “positively impacted the business growth over time,” noting, “the smart home services market has witnessed a considerable surge due to the introduction of various new features among smart home devices, which has increased the installation and maintenance services during the COVID-19 pandemic.”

According to the study, the IoT services for Smart Appliances segment will represent 60% of the market demand, with an annual growth rate of 11.5% through 2028.

Smart home services for security and surveillance equipment is the next biggest opportunity, with an anticipated growth rate of 10.8% per year for the next six years.

“The modern technology in Security & Surveillance equipment requires recurring updates for underlying software and smooth running. The maintenance includes security patches, tamper detection, firmware updates and camera downtime alerts which needs to be solved after couple of months. Thus, the IoT services for Security & Surveillance equipment segment is expected to expand at a steady CAGR in the forecast period,” says the study.

This confirms that integrators should be looking to offer ongoing service agreements to clients that earn recurring monthly revenue (RMR).

This article first appeared on SSI sister site

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About the Author


Jason Knott is Chief Content Officer for Emerald Expositions Connected Brands. Jason has covered low-voltage electronics as an editor since 1990, serving as editor and publisher of Security Sales & Integration. He joined CE Pro in 2000 and serves as Editor-in-Chief of that brand. He served as chairman of the Security Industry Association’s Education Committee from 2000-2004 and sat on the board of that association from 1998-2002. He is also a former board member of the Alarm Industry Research and Educational Foundation. He has been a member of the CEDIA Business Working Group since 2010. Jason graduated from the University of Southern California. Have a suggestion or a topic you want to read more about? Email Jason at

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