2021 Monitoring Deep Dive: Residential Monitoring Eclipses $50 RMR Mark

SSI surveyed several hundred professional installing security firms that contract with wholesale third-party monitoring centers to deliver key trends, opportunities and challenges security pros need to know.

2021 Monitoring Deep Dive: Residential Monitoring Eclipses $50 RMR Mark

While more than eight in 10 (83%) of monitored security professionals acknowledge the pandemic has posed customer and attrition challenges and three in four (76%) note operational and staffing impacts, the industry has come through the COVID-19 catastrophe with flying colors. The average number o...

About the Author


Scott Goldfine is Editor-in-Chief and Associate Publisher of Security Sales & Integration. Well-versed in the technical and business aspects of electronic security (video surveillance, access control, systems integration, intrusion detection, fire/life safety), Goldfine is nationally recognized as an industry expert and speaker. Goldfine is involved in several security events and organizations, including the Electronic Security Association (ESA), Security Industry Association (SIA), Security Industry Alarm Coalition (SIAC), False Alarm Reduction Association (FARA), ASIS Int'l and more. Goldfine also serves on several boards, including the SIA Marketing Committee, CSAA Marketing and Communications Committee, PSA Cybersecurity Advisory Council and Robolliance. He is a certified alarm technician, former cable-TV tech, audio company entrepreneur, and lifelong electronics and computers enthusiast. Goldfine joined Security Sales & Integration in 1998.

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One response to “2021 Monitoring Deep Dive: Residential Monitoring Eclipses $50 RMR Mark”

  1. Lee Jones; Support Services Group says:

    2021 Monitoring Deep Dive.
    Lots of hard work by SS&I…. well done. But, a critical category is missing, which dilutes the whose report. “Delivery of Alarm- Site Customer Expectations”, and the many related issues. Are you able to deliver whatever the dealer is selling/promising their customer. Police Response, Private Response, Customer Notification, Concierge Services, Third party notification, etc, etc, etc. We believe it has become a high priority topic due to slow or no police response in hundreds of AHJ and PSAPS. And is a critical element of the dreaded “attrition”.
    Observation of: Lee Jones; Support Services Group

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